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February 7th, 2008 at 7:00 pm

Printing Problem

Postby bplath on Sat Feb 02, 2008 9:59 am
I run WP10 and Windows XP.

Lately, I’ve been having a problem printing from the WP toolbar. I can print from the windows My Document page, but not from WP. The advent of this problem may have coincided with downloading an updated version of Internet Explorer, but I can’t be certain of this. Any ideas?

Postby Graphcat on Thu Feb 07, 2008 11:45 am

From the toolbar? That should bring up the same dialog as pressing F5. If I had to guess, not knowing when the process fails, or what the last message is (print dialog, error message, any other message at all), I’d guess that WordPerfect is remembering which printer to send the job to, based on the printer it last sent that document to, and that printer is no longer the current installed printer. If that’s the case, there are multiple print jobs building up in the queue for the printer–you can check that in your printer list, by going to Control Panel, printers, and double-clicking each installed printer, and seeing if there are any jobs waiting. Anything there probably means the printer driver is set to “Use printer offline”.

What’s the very last normal step in the process of printing before the job “doesn’t print”?

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