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WordPerfect Photo Album Catalogs & Clip Art

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December 5th, 2006 at 6:56 pm

Pictures crash WP;CARM Application Manager doesn’t work

Postby Mike Dante on Tue Dec 05, 2006 12:00 am
Help!

Here is a problem I have had for some time. When I have a multi-page letter in which I want to put photos. I copy the photos from another application and paste them into WordPerfect. The first several photos work perfectly. Then, after I have pasted the 6th (or 4th, number not constant) photo, when I try to move the photo, WordPerfect crashes.

The CARM wizard opens, but doesn’t give me the option of saving my document, nevertheless I try to send the CARM report. On the next page of the wizard, I fill in my e-mail address, describe the problem and try to send the report. An hourglass comes up and after some time I get the message that the Wizard is unable to connect and cannot send the report. I can connect to the Corel website with my browser with no problem.

[I have WordPerfect X3 with SP1 installed.
My operating system version: XP Media Center Service Pack 2
RAM: 1GB, 450 MB Free
free disk space: 180GB]

Mike Dante

I’m probably biased as the author of Graphcat, but I don’t see why pasting the photos is a good thing. It’s extremely dependent on memory (and so on everything else loaded–the usual spyware tests should be run to be sure), and not as easy as just pressing F11 (same as choosing Insert, Graphic, From file in the menus) and selecting the photo. That’s how Graphcat builds a catalog, and there are no problems with catalogs of hundreds of images, done that way, if there aren’t other issues causing conflicts.

Another approach–obvious, but I’ll say it anyway–lay out each page of the document as a separate file.

Mike Dante wrote:Help!
The CARM wizard opens, but doesn’t give me the option of saving my document, nevertheless I try to send the CARM report. On the next page of the wizard, I fill in my e-mail address, describe the problem and try to send the report. An hourglass comes up and after some time I get the message that the Wizard is unable to connect and cannot send the report. I can connect to the Corel website with my browser with no problem.

[I have WordPerfect X3 with SP1 installed.
My operating system version: XP Media Center Service Pack 2
RAM: 1GB, 450 MB Free
free disk space: 180GB]

The CARM is a magic trick that I have yet to see work. I’ve noted that if “Spyware Doctor” (by PCTools) is running on the system, complex WP documents will crash consistently, leading to the CARM screen; the fix is to turn off Spyware Doctor from the icon–total removal is not necessary. Other tools or security products running in the system tray can also cause conflicts, so testing with them all turned off is a good idea.

Getting CARM to work is a job for Corel. All that’s practical from the user’s end is to not do whatever is crashing WP.

Jerry Stern
Moderator and Webmaster

Postby Mike Dante on Tue Dec 05, 2006 6:27 pm
Corel won’t let me e-mail them information about their program since I have a student version which doesn’t include tech support.

In fact, I can’t figure out how to do anything except read the pages on their site. They claim they have a user community but when I click on the user community tab I don’t get anything useful. No messages and no way to post a message.

Mike Dante

Their newsgroups do work, but they aren’t monitored by Corel staff, at least not officially. Instructions are here:
http://support.corel.com/scripts/rightnow.cfg/php.exe/enduser/std_adp.php?p_faqid=754345

However, those groups require newsgroups software. Agent, by Forte, is excellent. (http://www.forteinc.com) They have a free version.

There is an easy way to read the groups without newsgroups software; go to http://groups.google.com and search the groups for ‘WordPerfect’. You can read all the recent threads there.

All that said, does the problem still exist if you use ‘Insert graphic from disk’ instead of pasting the images?

I’ll add that checking the ‘graphic ON disk’ checkbox is preferable when selecting the image–it doesn’t store the image in the document, but gets it as needed from the original file. so that the document stays small and less memory and system resources are used. With that option, my Graphcat customers have been building graphics catalogs containing hundreds of images with few problems–maybe more, but testing gets rather lengthy when the catalogs get that big.

Jerry Stern
Moderator and Webmaster
Author of Graphcat and FileTiger
http://www.startupware.com
http://www.filetiger.com
http://www.graphcat.com

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